![]() Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures Performs facility-based moves, adds, and changes (MACs), as needed Logs and tracks problems reviews problem tracking databases ![]() Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility usersĪnalyzes and provides hands-on support for simple to moderate inquiries. Installs and repairs facility IT&S equipment and software per OUH IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. ![]() Responsibilities listed in this section are core to the position. ![]()
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